Services

Appropriate client size is $50,000 to $5,000,000

 

ELTIV offers its client a collection of products to ensure an optimal solution balancing both service level and policy regulation. Clients ranging in size from $50,000 of annual air volume to $5,000,000 of annual air volume will find an appropriate solution for their operation. ELTIV successfully managed to customize solutions for large corporations with global requirements.

 

Call Center
Appropriate client size is $50,000 to $5,000,000
 
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Single toll free phone number dedicated to your company. If worldwide access is required we will provide local numbers for all of our client's locations.
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Continuous Customer Service: Dedicated 24 hours a day, 7 days a week service. This solution will enable your offices from around the world to communicate with a centralized reservation center with little to no hassle.
> High Agent Expertise: Our agents are very experienced. ELTIV's agents possess, on average fifteen years of experience, this number is impressive when compared with our competition's average agent's experience of three (3) years.
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ELTIV allocates a senior agent to every travel desk so that quality control and knowledge are kept at high level.

DEDICATED AGENT

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Appropriate client size is $50,000 to $5,000,000
 
> High Policy Regulation Level: Our dedicated agents will communicate with your employees on a daily basis. Through our information system and their own familiarity with travel patterns and your corporate travel policy we will assure high policy compliance.
> Superior Customer Service: ELTIV's agents will KNOW your traveler, as they will communicate frequently. Not only will our information system present the agent with the traveler profile but also his/her own personal experience and relationship with the traveler will enable a comfortable and friendly business environment.
> High Agent Expertise: Our agents are ALWAYS backed up by overflow agents (to allow for temporary business surges).
> Agent Hours: 9:00a.m. - 6:00p.m.
> Emergency Desk: 24 Hours travel emergency desk is available for after-hours converge. Our emergency desk is accessible worldwide via toll free numbers.
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Full suite of management reports is also available at no additional cost.

 

ONLINE BOOKING ENGINE
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Appropriate client size is $50,000 to $5,000,000
 
> Complete Online Solution: ELTIV is a provider of CLIQBOOK which is a complete travel reservations and management tool.
> Agent Assistance On Hand: ELTIV also provides access to CLIQBOOK XA that enables ELTIV's experienced agents to assist travelers with their reservation process.
> Policy Regulation: CLIQBOOK provides for extensive policy regulation and will alert managers to any travel plan that does not adhere to current policy.
> Extensive Authorization Tool: CLIQBOOK will follow a customized authorization process and will force strict procedures throughout the corporation.
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Quality Control: On top of CLIQBOOK's quality control algorithm, ELTIV will provide additional quality control by having a senior agent review all reservations and provide alternative methods of cost reduction.

 

ON-SITE TRAVEL OFFICE
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Appropriate client size is $500,000 to $5,000,000
 
> This service offers complete assimilation into the corporate business flow. Our on-site travel office will operate during the host corporation's business hours and adhere to the corporation's cultural and local habits.
> Full customization of communication procedures and authorization of transaction. Our employees will abide by the host corporation's HR procedures including inter-personal communication codes, corporate hierarchy, etc.
> Personalized and face-to-face customer service. Our office usually includes a reception area where employees can come in and have a face-to-face session with our agents.
> Continuous customer service. Beyond office hours ELTIV will provide 24 hours customer service through our own, in house, travel emergency desk to provide for those late night changes and travel cancellations.
> Fast implementation, ELTIV can implement a complete on-site travel solution including STP printers and on site CRS within two weeks from account award.